PL
PL

We carry out our social mission responsibly.
By caring for health, we care for the climate.

We are a medical company, so a social purpose is at the heart of our activities. “We provide tests to help people take care of their health and live longer” – this is how we’ve defined our mission. We also view the environment through the lens of health, which is why we act in solidarity to mitigate climate change and manage resources responsibly. Our ESG reports reflect our ambitions and actions, as well as the principles and mechanisms designed to ensure that we grow in a sustainable way. In 2026, we published our second report aligned with the European Sustainability Reporting Standards (ESRS), audited by certified public accountants.

Download the 2025 ESG Report
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Download the 2024 ESG Report
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ESG strategic goals Sustainability management

We have defined our ESG strategic goals for 5 key areas of our impact. They are in line with Diagnostyka’s organisational culture, business objectives and responsible business standards. Thanks to their implementation, we contribute to the implementation of 7 Sustainable Development Goals defined by the UN.

More for patients' health

We want to influence not only the health of our patients, but also the approach to diagnostic tests. We want to prove that taking care of what matters most does not have to come with strain or stress. The diagnostics we offer are simple, accessible, and friendly.

Broad offering: In 2025, we introduced 94 new laboratory tests. The development of our portfolio is supported by the Medical Council.
Accessibility of testing: We operate a network of approximately 1,200 collection points and 25 diagnostic imaging centers across Poland.
16 contracts with the National Health Fund (NFZ): We are a nationwide provider of tests under the government Cervical Cancer Prevention Programme.
Quality assurance: We hold accreditations and certificates confirming compliance with ISO 15189, ISO 17025, ISO 9001, ISO 14001, ISO 27001, and other standards.
Patient-friendly service: We introduced queue management systems, scheduled appointments, and “non-fasting” packages. We also provide guidance materials and a helpline for children and parents, as well as a Polish Sign Language (PJM) interpreter for people with hearing disabilities.
Safety and satisfaction: We analyze complaints and identify situations posing risks to life and health. We monitor the patient loyalty score (NPS) at our collection points. In 2025, it reached as high as 78%.

Healthy planet More for the planet

More for the planet means more for health. Climate change is already causing noticeable health impacts across Europe. We are adapting our operations to these changes while actively working to minimize the environmental burden generated by Diagnostyka, as much as possible.

Our environmental actions include:

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    We procure green electricity.

    In 2025, 15.3% of the energy purchased by the Diagnostyka Group came from renewable sources.

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    We calculate our carbon footprint.

    Direct and indirect emissions (Scopes 1, 2 and 3) are measured in accordance with the GHG Protocol.

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    We are expanding our low-emission fleet and optimizing courier routes.

    We operate 67 electric vehicles and 40 charging stations across 12 locations.

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    Resource efficiency.

    We optimize the use of resources, including testing reagents, single-use collection and diagnostic equipment, disinfectants and cleaning products, paper, waste containers, and employee protective

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    Safe management of medical waste.

    This is confirmed by audits conducted under ISO 14001 standards.

We take care of our Team For employees

At the end of 2025, the Diagnostyka Group employed 8,645 people. We are committed to providing them with healthy and safe working conditions, as well as opportunities for personal and professional growth. We believe that our people are the strength of our organization — which is why we offer flexible working arrangements that support both employee comfort and the company’s operational efficiency, while helping us meet our staffing needs.

Diagnostyka's team comprises:

Nurses and midwives (2,666)
Medical laboratory technicians (560)
Laboratory diagnosticians (1,853)
Couriers (567)
Physicians (377)
Paramedics (154)
Radiology technicians (101)
IT employees (228)

Diversity

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    In the Diagnostyka Group, 86% of employees and 53% of senior management are women.
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    Women lead the majority of our laboratories and collection points.
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    New employees undergo training on anti-bullying procedures and reporting violations, while the company supports diversity through manager training, inclusive job postings, and remote recruitment.

Competent to Help

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    Training indicator

    We monitor the average number of training hours per person each year. In 2025, the indicator reached 21 hours.

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    Development programmes for managers and medical staff

    These programmes provide up-to-date knowledge and technical skills, while also developing soft skills.

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    Pre-analytics training

    We focus on blood collection techniques—especially for children, where precision, experience, and empathy are essential. We continuously improve sample preparation, recognising that the pre-analytical process is critical to test quality.

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    Developing young talent

    We offer internships, placements, educational programmes, and cooperation with universities, supporting future laboratory diagnosticians and other medical professionals.

Innovation and industry engagement

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    We are building a team of experienced specialists-including physicians (pathologists, geneticists, radiologists) and laboratory diagnosticians-holding academic titles, supported by scientific publications, and bringing many years of experience across various fields of medicine.
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    We initiate R&D projects and participate in scientific research initiatives with partners, including universities. In 2025, our experts contributed approximately 127,000 hours to R&D projects.
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    We develop our own technological innovations, including a mobile application using AI solutions, and implement innovative laboratory technologie
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    We actively participate in industry events and legislative initiatives shaping the future of laboratory diagnostics.

Health and safety

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    We support employee wellbeing through the “D+Health” programme.
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    Employees benefit from discounts on diagnostic tests (up to 70%) and access to medical care.
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    We promote physical activity through sports cards and joint participation in sporting events.
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    In occupational health and safety, we aim for “zero needlestick injuries,” which is why we provide regular training and monitor key processes.
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    We manage hazardous chemical, biological, and physical factors in the workplace.

More for Society Public Health

At the heart of our social commitment is promoting regular laboratory testing as the foundation of health prevention.

Promoting regular laboratory testing

In 2025, we organised webinars attended by more than 9,000 participants and produced 11 episodes of the #MoreForHealth podcast.

We continued to develop our knowledge hub focused on prevention and lifestyle diseases, publishing 546 articles that generated nearly 20 million visits.

Our preventive health campaigns generated approximately 10 million views, supporting awareness of early diagnostics and preventive healthcare.

We launched a modern application supporting diagnostics and prevention, offering features such as preliminary test result interpretation (Labplus), the virtual assistant LiDia, and Profilaktometr—an intelligent test recommendation system.

Sharing medical expertise

We established a partnership with Fundacja SEXED.pl, delivering educational initiatives for people aged 18–30 and promoting an informed approach to health.

In cooperation with Fundacja Pokonać Endometriozę and educational partners, we conducted a series of lectures to raise awareness of endometriosis and its diagnostics.

We share specialist knowledge with medical professionals and experts through 36 scientific and training conferences held at national and regional level.

We became a recipient of the ESG Eagles award during the 18th European Economic Congress in Katowice.

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